Gas Emergencies

If you smell gas anywhere, including in your home, go outside and call 1-800-490-0045 or 911 immediately.

Do not assume that someone else has already reported the emergency. Help us keep your community safe! We consider all of the below a gas emergency:

• You smell gas or suspect a gas leak.
• There is abnormal pressure (high/low flame) or no gas in all your gas appliances.
• Gas to an appliance or heating unit stays on and cannot be shut off.
• There is a continuous flow of water leaking from your gas heating unit or water heater.
• Gas pipes are making unusual noises like roaring, hissing or whistling.
• You notice dead vegetation that does not have a cause to be there.
• You see a white cloud, mist, fog or bubbles in standing water.
• There is an odor other than natural gas that is irritating to your eyes, nose and/or throat or someone is exhibiting symptoms of carbon monoxide exposure such as headache, nausea, lethargy, disorientation and combativeness.

Smell Gas. Act Fast.

As every report of a gas leak is a potentially hazardous situation, we recommend you evacuate the premises and wait for our technician to arrive. Keep this in mind if you suspect a leak:

• Leave the premise immediately.
• Leave windows and doors as they are.
• Do not touch any electrical or light switches, doorbells, phones or anything that could cause a spark such as any appliances or thermostats.
• Do not turn any electrical equipment on or off.
• Do not pull plugs from outlets.
• Extinguish any open flames such as lit candles.
• If you have a gas range or oven make sure the controls are turned off.
• Do not smoke or light matches.